SITKA Gear - Maple Grove, MN Hunting & Outdoor Gear Store

About the Role: Our premier client is seeking a Key Holder to provide exceptional guest experience and support their retail team in the day-to-day operations. This Key Holder will be tasked with providing an exceptional guest and cash-desk experience, supporting in merchandising, back-of-house management, product receiving and replenishment and overall floor recovery. They will play a key role in the store’s day-to-day operations by overseeing the team, ensuring excellent customer service, and maintaining operational standards. They will ensure that the store principles are followed, providing exceptional guest experience through quality education, relationship building and by delivering a best -in-class Sitka brand experience.

Top Traits and Values • They are passionate about people, product, hunting, and nature. • They are accountable for their actions and take responsibility in any situation. They do not blame, deny, make excuses, or become a victim to circumstance. • They grow through their successes and failures by being vulnerable, humble and by having a willingness to ask for help. • They consider what their team and brand need by being open to all feedback • They demonstrate a persistence and drive for results through consistency and stability. Key Responsibilities • Open and close the store as needed, ensuring security protocols are followed. • Supervise the floor during shifts, managing staff to ensure smooth operations. • Assist in cash management, including opening/closing the registers and handling any discrepancies Guest Experience • Lead by example in delivering excellent guest experience. • Address and resolve guest concerns in a professional and timely manner. • Support team members in meeting and exceeding guest expectations. Team Leadership • Supervise, train, and motivate store associates. • Provide feedback and guidance to staff, ensuring continuous development. • Help to monitor attendance and manager staff performance. Sales and Performance • Assist in driving sales through excellent product knowledge and service. • Support management in achieving store sales targets and key performance indicators. • Monitor and replenish stock levels to meet customer demands. • Assist in merchandising displays and maintaining store cleanliness. • Oversee stock replenishment and organization. Mandatory Skills, Education and/or Competencies • Excellent organizational and time management skills with proven aptitude to prioritize and manage workload • Outstanding customer service, relationship building skills • Ability to process daily procedures • Strong interpersonal skills: presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others. • Exceptional communication skills

With a team of passionate staffing experts, high-powered hiring tools, and a wide network of clients and positions, when businesses need talent and job seekers are searching for the perfect opportunity, they turn to Placers. With Placers, you'll never be “just another resume”. Placers values everyone. We like you the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. From day one, we’re invested in your success and work closely with you to understand your unique goals. We are committed to being a consultant to business and a coach to the workforce by not settling for “good enough” and ensuring you are receiving Nth degree service! If you’re a job seeker, apply today, and allow us to ignite the spark between businesses and next-level talent!

Perks:

• Company culture unlike any other. It’s an environment in which highly motivated people thrive and where you are able to bring your unique talents and diverse perspectives to problem-solve and collectively get work done.

• Placers offers PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

• Referral Program Perks! Employees who refer a candidate to Placers that fully complete 250+ hours will receive a $50 Visa Gift Card Bonus.

Equal Employment Opportunity

Placers will recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to the individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.

About the Role: Our premier client is seeking a Retail Sales Lead to join our team for the opening of our Maple Grove, Minnesota store. In this role, you will report to the Store Manager. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a premium customer experience. You drive store profitability by upholding store operational and visual merchandising standards. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

This is not a remote position. This is a contract position located in Maple Grove, MN

General Job Duties:

• Model brand service standards to help drive excellent customer experience

• Coach the store team on company standard of customer service, brand identify, product, and operations

• Create and support a culture of customer engagement amongst your team

• Provide a timely response to daily, weekly, and monthly tasks assigned by Store Manager

• Ensure timely execution of distributed goals and tasks assigned to the sales staff

• Execute opening and closing procedures

• Become a brand expert

• Assist in inventory procedures, allocation, and replenishment, third party orders, shipping, receiving, cycle counting etc.

• Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience

• Maintain cleanliness of the store by executing and upholding cleaning standards

• Operate the POS to complete all sales, returns and exchange transactions effectively and accurately

• Assist with store events

Qualifications & Experience:

• Positive attitude that goes above and beyond for customers.

• 1+ years of customer service and/or retail experience preferred.

• Previous retail knowledge (POS, Inventory, customer service, and sales) preferred.

• Ability to work in a fast-paced environment.

• Knowledge of outdoor gear preferred.

• Must love outdoors, hunting knowledge preferred.

Physical Requirements:

• Stand for the duration of the shift.

• Move and process shipments.

• Ability to lift 45 lbs.

• Operate general office equipment (phones, computers etc.)

Benefits:

• Employee discount!

• Working with a passionate crew of outdoors enthusiasts